Frequently Asked Questions
Everything you need to know about curating your dream home.
What does 'Omakase' mean for my home shopping experience?
Inspired by the Japanese tradition of trusting the expert, our collections are carefully curated by interior designers to ensure every piece in our store meets the highest standards of craftsmanship and aesthetic harmony.
How long does shipping take for furniture and large decor?
Standard decor items typically arrive within 5-7 business days. For larger furniture pieces, white-glove delivery usually takes 2-4 weeks depending on your location and the specific artisan's schedule.
What is your return policy for home goods?
We offer a 30-day return window for most items in original condition. Please note that custom-made furniture and final sale items are non-returnable unless they arrive damaged or defective.
Do you offer international shipping?
Currently, we ship to the continental United States and Canada. We are working on expanding our logistics to reach more global destinations in the near future.
Are your products sustainably sourced?
Sustainability is at our core. We prioritize working with artisans who use reclaimed wood, organic textiles, and low-impact manufacturing processes to minimize our environmental footprint.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.